JAKARTA. On Monday, November 8, 2021, PT Bank CIMB Niaga Tbk (CIMB Niaga) signed an online collaboration agreement with PT Jalin Payment Nusantara (Jalin). CIMB Niaga collaborated with Jalin to expand the scale of banking transaction volume, as Jalin’s switching services under the brand “Link” operate one of the largest ATM networks in Indonesia today.
Lani Darmawan, CIMB Niaga Consumer Banking Director, stated that the relationship between CIMB Niaga and Jalin benefits both parties (mutualism). In this circumstance, CIMB Niaga can use all Link network channels to give consumers convenience and comfort when executing financial operations. From cash withdrawals to balance checks and fund transfers, all banking channels integrated into the Link switching network are available.
“We can improve operational efficiency while providing more benefits to customers by partnering with Jalin. It also forms part of our commitment to the cashless society movement “Lani stated.
Boyke Yurista, CEO of Jalin, welcomed CIMB Niaga, Indonesia’s second-largest national private bank, as a member of Jalin. This is a positive trend in the atmosphere surrounding Jalin’s 5th birthday, which occurred yesterday, November 3, 2021.
“We will continue to provide the best service to all Jalin switching service members so that all of our members can increasingly provide a better, faster, and safer transaction experience for all customers, including the Indonesian people in general.”
Boyke added, Jalin is committed to providing guaranteed safe and efficient financial transaction services to all CIMB Niaga customers and other members. The collaboration will provide benefits for the implementation of transactions carried out via electronic media channels, such as transaction management services via ATMs, as well as facilities and services that Jalin will develop in the future.
Jalin’s decision to become The National Digital Highway aligns with CIMB Niaga’s intention to make digitalization the Company’s primary strategy. CIMB Niaga expected digitalization to be a driver of business growth, along with a shift in the behavior of Indonesians who increasingly use digital channels for financial transactions.
CIMB Niaga is continuing to develop digital-based products to supplement the services offered by branch offices. As of September 30, 2021, digital banking services such as OCTO Mobile, OCTO Clicks, BizChannel@CIMB, Automated Teller Machines (“ATM”), and Mobile Accounts accounted for 96 percent of total customer transactions.
“Jalin is also targeting double-digit revenue growth in 2021 from Switching ATM Link, Switching Debit Link, Switching QRIS, and Managed Services to prepare Jalin for challenges in the coming year by developing new digital-based products and services that will be released next year,” Boyke said.
November 3, 2021, marks the five-year journey of PT Jalin Pembayaran Nusantara (Jalin) in Indonesia, who continues to play an active role in realizing the efficiency and sovereignty of the national payment system. Now, Jalin is ready to take a step forward in realizing its vision to become The National Digital Highway that provides convenience and more meaningful digital transaction experience in every step of the Indonesian people.
Jalin was established on November 3, 2016, by the initiative of the Ministry of SOEs, Telkom Indonesia, and the Association of State-Owned Banks (Himbara), namely BNI, Bank Mandiri, BRI, and BTN. Jalin’s business move began in 2017 when it obtained a Principal License for ATM Switching and a Principal License for Debit Switching and Clearing. Then, since June 19, 2019, following the direction of the Ministry of SOEs, Jalin’s majority shareholder changed, which was owned by Telkom Indonesia to PT Danareksa (Persero).
This is part of Jalin’s strategic step to support the cashless society movement promoted by the Government since 2014. As a starting point, Jalin provides two primary services, namely ATM switching and Debit switching with the “Link” brand to facilitate inter-bank transactions anytime, anywhere.
In 2018 Jalin obtained Operational Approval for the BI-RTGS System Participation. In the same year, Jalin continued its innovation by preparing ATM Managed Service business. This service was officially launched on January 1, 2019 and became one of Jalin’s core businesses in addition to switching services.
The ATM Managed Service is an innovation to provide support in managing ATMs owned by banks that are members of Jalin. The scope includes the maintenance of ATM machine and ATM cleanliness. This is in accordance with Jalin’s mission to support the management of technology-based national banking physical channels, thereby providing efficiency and increasing service security for Jalin bank members.
A new milestone in Jalin’s journey as a Switching Institution occurred in 2019 when the company received a permit as a QRIS operator by Bank of Indonesia (BI). QRIS (Quick Response Code Indonesian Standard) is a national QR code standard to facilitate digital payments through server-based electronic money applications, digital wallets, or mobile banking.
Through QRIS, QR code operators can be interconnected and interoperable. To support the implementation of the BI QRIS program, Jalin partners with several PJSPs (Payment System Service Providers) consisting of Banks and Non-Banks who are members of Jalin’s QR Switching service.
In 2020, Jalin also played an active role in supporting the merger process of 3 government-owned Islamic banks into Bank Syariah Indonesia (BSI), at the direction of the Vice President of Indonesia. This support was carried out through the integration of information technology systems of Bank Syariah Mandiri, BNI Syariah, and BRIS during the interim merger to become BSI.
Strengthening Foundations and Elevating Growth Value
Now, in its fifth year, Jalin is ready to transform into a digital enabler that connects people with financial and non-financial ecosystems. Titled “Jalin5ary” (Jalinfiversary), the number 5 in the logo reflected the spirit of the fifth anniversary, which combines blue and red colors with dynamic shapes and symbolizes digitization.
The tagline “In Every Step of Your Digital Way” complements the logo as a reflection of Jalin’s commitment in presenting a variety of new payment service innovations. Three main keywords make up this tagline; We Grow, We Transform, and We Make It Happen, which contain the mission of strengthening the foundation and elevating the growth value.
We Grow is a strategic step that becomes the initial foundation to face the era of digitalization and the changes of Jalin business landscape. The fundamental thing to do was by defining a new corporate culture, marked by the launch of JalinID culture on Jalin’s fourth anniversary. A year since its implementation, now JalinID plays a pivotal role in shaping the character of Jaliners who are more capable, synergistic, and resilient in facing changes due to business challenges and the pandemic.
We Transform is Jalin’s initiative in facing challenges in the VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) era in order to grow. This is marked by organizational transformation to strengthen the foundation and Jalin’s active involvement in various national economic development synergies initiatives, which is realized through the cross-border QRIS payment system and PMO Shared Service.
We Make It Happen is Jalin’s commitment in realizing an interconnected, interoperable, and efficient payment system in Indonesia, along with the technological advances and the increased mobility of people. This is presented through the addition of Link network members which currently have 31 members consisting of banks and non-banks, various business synergies with industry players, as well as investments in digital innovations.
To support interbank transaction infrastructure, Jalin also synergizes with BUMN and Himbara in developing various service features for Jalin member banks, including Himbara. Digital innovations and physical channels such as Automated Teller Machines (ATM), Cash Deposit Machines (CDM), and Cash Recycling Machines (CRM) are also being developed so that people’s financial activities can be more convenient.
Entering the fifth year, Jalin will continue its active contribution in realizing efficiency of the national payment ecosystem. At the same time, Jalin supports the Government’s program in expanding payment services that reach all corners of the country. Supported by business activities based on effective and good corporate governance, in the future Jalin will be more ready to accompany people’s every step of digital transaction way.
Jakarta, October 1, 2021 – PT Jalin Payment Nusantara (“Jalin”) signed an online Cooperation Agreement (PKS) with PT Bank Pembangunan Daerah Jawa Timur Tbk (“bankjatim”). The agreement is part of Jalin’s efforts to broaden the reach of banking switching services for the Regional Development Bank (“BPD”) segment. Bankjatim is the first BPD bank book 3 to join Jalin, with total assets of IDR 95.48 trillion.
CEO of Jalin Boyke Yurista stated that this collaboration is a good synergy between companies, particularly during the current pandemic recovery period. “Jalin will provide integrated solutions for all members by providing the best service and continuing to innovate products in order to meet future challenges,” Boyke said.
Through this partnership scheme, Jalin and bankjatim will also open up opportunities to collaborate in accelerating digital financial transformation, an initiative launched by bankjatim that not many BPDs have done. Tonny Prasetyo, Director of Information Technology and Operations bank jatim, stated that the bank is currently conducting intensive innovations based on digital services for its members. “We must continue to adapt in the face of the current pandemic, one way being through the most recent digital branding, namely JConnect. The good cooperation between bankjatim and Jalin will continue to be improved and sustainable in the future “Tonny stated.
Support to bankjatim is provided by following the company’s strategic plan to transform Jalin into a digital enabler that connects the community with financial and non-financial ecosystems, thus making it a National Digital Highway. The aim is to strengthen the efficiency of business processes and services for Jalin members. “In the future, by participating in the implementation of the Bank Indonesia Payment System Blueprint 2025 and being directly involved in Open API and Open Banking services, we will provide convenience and ease of financial transaction systems to the public through products and services,” Boyke added.
In 2021, Jalin expects Switching ATM Link, Switching Debit Link, Switching QRIS, and Managed Services to make a contribution double-digit revenue growth. Jalin has also developed a solid digital platform that will enable prudent, safe, and competitive growth through strong governance management. According to the management report for the second quarter of 2021, Jalin’s switching service processed more than 400 million transactions, and the managed service business segment grew by operating more than 13,000 SLM and Premises ATMs, an increase of up to 100% over the same period the previous year.
Jalin has become a company that is committed to providing services to all members through business activities that are based on excellent and effective corporate governance. Jalin also consistently strives to run the business by implementing risk management for all transactions carried out in order to provide members with a sense of security. “As a company that relies heavily on technology devices, information systems, and networks, we always maintain the trust and security of Jalin member transactions in accordance with the guidelines and standardization required by ISO 27001:2013,” Boyke concluded.
Contactless digital transactions are a necessity amid rapid technological advances that continue to open new opportunities in business. In Indonesia, the QR code payment method has become increasingly popular and has accelerated since the start of the pandemic. As of January 1, 2020, the implementation of QRIS as a national QR code standard instructed by Bank Indonesia (BI) as the regulator. Thus has a positive impact on society in the availability of payment alternatives that are fast, easy, cheap, safe, and reliable.
The Purpose of QRIS
QRIS (Quick Response Code Indonesian Standard) is a national QR code standard to facilitate digital payments through server-based electronic money applications, digital wallets, or mobile banking. It’s a breakthrough in digital-based non-cash transactions from Bank Indonesia (BI) and the Indonesian Payment System Association (ASPI).
The main objective of QRIS is to create a payment system that is easier for the public and can be monitored by regulators from one door. It is to create a payment system that is efficient, effective and refers to the main principles of a payment system policy that is Cepat, Mudah, Murah, Aman, and Handal (CEMUMUAH) and has a starting point in the hygienic aspects of transactions.
The Benefit of QRIS Payment Method
The presence of the QRIS payment method in the community will also facilitate cashless transactions between customers and business owners. Using QRIS, business owners only need to provide one QR code, and customers can pay through any supported application. It’s inseparable from the cross-platform advantages of QRIS.
5 advantages of QRIS Payment Methods:
1. Speed Up Transaction
QRIS cashless payments are fast and practical. Customers don’t have to bother carrying cash, and business owners don’t have to look for a change. Just scan the QR code through the supported application, enter the payment amount, and complete the payment. Transactions can be completed quickly as long as there is an internet connection.
2. Simplify the Transaction
The presence of QRIS also makes transactions easier for business owners Because they don’t need to register as a merchant in every available digital wallet services, since there are at least 38 officially licensed digital wallet services in Indonesia.. With QRIS, business owners only need to register once and receive payments from various supported banks or digital wallets. In addition, every transaction was recorded, making it easier to control finances.
3. More Affordable
Currently, BI is still extending the policy of free of non-cash transaction fees through the QRIS payment channel for micro-businesses that are charged to stores (Merchant Discount Rate / MDR). Last year, BI set a maximum transaction fee of 0.7 percent for QRIS, which will be borne by partners or merchants. The numbers can also be smaller if the payment transaction falls into a specific category. When compared with Total nominal transaction, this figure is obviously small. On the other hand, the buyer is not going to get charged for anything.
Merchant categories that are in the regular transaction type and subject to a maximum MDR transaction fee of 0.7 percent are Small Business (UKE), Medium Business (UME), and Large Business (UBE). As for the Micro Business category (UMI), MDR will not be charged until the end of 2021.
For merchants in a specific type of transaction, the MDR fee will be lower. For example, education (0.6%) and gas stations or Public Service Obligation (0.4%). Meanwhile, non-profit transactions such as social assistance, Government to People, and People to Government will not be charged a dime for MDR.
4. Guaranteed Safe
Payment with QRIS is also guaranteed safe because the payment principle by scanning a QR code is similar to transferring balances between accounts. Every transaction usually requires a PIN or code for approval. If there are any unusual transactions, they can report them to the service provider because everything is online and recorded. On the other hand, the QRIS payment method also minimizes the circulation of counterfeit money in the community.
Using the QRIS payment method, the business owner can check the transaction history periodically because all transactions are processed and recorded automatically. That way, business owners can monitor, analyze, and determine future business financial strategies.
The presence of QRIS in the community is the answer from regulators to provide better access to digital transactions. With QRIS, business owners only need to have one QR code, and customers can use any application that supports payment transactions using QR codes. The development of technology is unstoppable. What we can do is adapt so that we can use technology to make everyday life easier.
Gender equality and diversity in the workplace are goals that continuously strived to achieve around the world, including in Indonesia. However, realizing this goal cannot just be done in one night. Many parties must play an active and involved role to create a healthy and friendly work culture for all parties in the company.
Gender equality in the working world itself is one form of implementation of equal opportunity in the workplace, where every individual gets the same job opportunities, careers, self-development, and treatment regardless of differences in ethnicity, race, religion or class, including gender.
According to research from Accenture (2018), equality in the work environment can be the key to drive innovation. Meanwhile, the Grant Thornton International report entitled “Women in Business 2018” stated that the company’s business can improve significantly with the presence of at least one woman in a senior management position.
It is reflected in the women leaders in Indonesia who made positive impacts on the company or community. Some of them are the Minister of Finance Sri Mulyani and the former Surabaya Mayor, who is currently serves as the Minister of Social Affairs Tri Rismaharini.
While within the Danareksa Group, women also occupy many strategic positions, namely the Director of Financial & Business Support PT Jalin Pembayaran Nusantara A. Pawitra Indriati, President Director of PT BRI Danareksa Sekuritas Friderica Widyasari, Director of PT Danareksa Investment Management Egi Indrawati, and Corporate Secretary of PT Danareksa (Persero) Putu Dewika Angganingrum.
Achieving gender equality in the workplace needs an active role from all parties. It can start with a strong leadership team that can openly set, share and measure equality targets. Create unbiased policies and practices in attracting and retaining people that are family-friendly and supportive for all genders. Build a work environment that trusts the employees, respects individuals, offers the freedom to be creative and to train and work flexibly.
Corporate Culture Plays A Vital Role in Creating Gender Equality in the Workplace
Corporate culture is a foundation. It contains norms, values, how employees work, and habits that will ultimately lead to the quality of organizational performance. If companies want to build a corporate culture that can create better gender equality for women to be able to develop and be creative, companies need to have an inclusive and diversity strategy. The strategy also must align with the company’s overall business plan as it will form a foundation for leaders to take action and drive progress.
Creating a culture of equality in the work environment must start from the top, the leader. Company leaders must establish base principles and philosophies in human resource management, where each individual is unique with all individual attributes, including gender. Furthermore, companies need to create a healthy work environment that respects individuals and offers freedom of creation. These basic principles and philosophies need to be put into action through several workplace policies, practices, and programs that must be created and supported to boost progress for all.
In Indonesia, steps to achieve gender equality in the work environment have started from the body of State-Owned Enterprises (BUMN). BUMN Minister Erick Thohir, on various occasions, has repeatedly emphasized his hope that BUMN can achieve the target of 15 percent female leadership in the Board of Directors (BOD) by 2021 and 20 percent by 2023. The BUMN Srikandi Community was also established to provide a forum for women to work in BUMN so they can support each other, build personal and professional capability, and build awareness of all parties regarding competency-based career development and employee performance without any difference in opportunity due to gender.
PT Jalin Payment Nusantara (Jalin), which is part of BUMN with shares owned by Danareksa Group and Telkom Group, tries to answer the challenge of creating a healthy corporate culture and supporting this equality through three main values summarized in the JalinID culture, namely BISA, SINERGI, and TANGGUH. These three main values of Jalin are formed by referring to the values of Amanah, Kompeten, Harmonis, Loyal, Adaptif, and Kolaboratif (AKHLAK) BUMN to ensure harmony with the BUMN culture.
BISA represents a commitment to give more than the best by upholding integrity and professionalism at work. SINERGI represents the value of respecting others, creating and maintaining a harmonious work environment, and prioritizing teamwork. Meanwhile, TANGGUH represents passion and enthusiasm in a dynamic and balanced work environment.
Jalin is a national switching company with its Link service that has a nationwide network across Indonesia. Jalin always maintains employees work comfort by creating a work environment that ensures equality and equal opportunities for both male and female employees. Employees have equal career opportunities at the Company, including holding important positions for high-performing employees.
It is reflected in the job opportunities that women can get at Jalin. Every year, the number of female employees at Jalin continues to increase. In 2019, there were 35 female employees at Jalin. However, this number increased to 40 people in 2020. Women also get the same opportunities as men in strategic positions as long as they have the required competencies and abilities. In 2020, there were at least six women holding Unit Head positions and four women holding Vice President / Dept. Head position.
In addition, employee competency development programs are also carried out based on organizational needs regardless of the ethnic, religious, or gender aspects of the training participants. It can be seen from the fairly even composition of competency development participants for the last three years at Jalin. In 2020 alone, at least 198 technical skill training participants from a total of 496 training are female employees. Meanwhile, the soft skills training was mostly attended by women, namely 13 participants from a total of 22 training participants. This figure shows the great enthusiasm of female employees to always take an active role in increasing competitive value and building better competencies at work.
Building gender equality in the workplace does not come without challenges. The Minister of Manpower of the Republic of Indonesia, Ida Fauziyah, stated in the Women Lead Forum 2021 event that the obstacles faced by women workers were partly caused by double burdens, sexism, stereotypes in society, gender-based discrimination, and sexual harassment. For this reason, a good corporate culture and a national movement of non-discrimination in the workplace are the first steps that each company needs to take to ensure equality practices are well implemented.
In the end, gender equality is a goal that many companies around the world want to achieve, including Jalin. Achieving gender equality cannot be seen only from the number of women in a company. However, we must look from a broader perspective about the opportunities, the rights that are obtained, and the absence of bias in making decisions. Although realizing this is still a big challenge, but with the support of the Government and good corporate advocacy in promoting equality in the workplace, it is hoped that we can create a work environment that is friendly to women. Because, when women rise, companies will also rise up.
A total of 9.862 units of Bank Mandiri ATMs Second Level Maintenance (SLM) are officially managed by PT Jalin Pembayaran Nusantara (Jalin), marked by the online event “Kick Off of Bank Mandiri ATM SLM Transfer of Management”, Wednesday (31/3). The additional 8.425 ATM units, from the original of 1.437 units, is planned to start rolling out as of April 1, 2021 and spread across 12 Bank Mandiri areas throughout Indonesia. This synergy between Bank Mandiri and Jalin can ensure optimal Automated Teller Machines (ATM) services for customers through regular maintenance and machines repairment.
Carrying the theme of “Weave Synergy to Serve the Nation (Jalin Bersinergi untuk Melayani Negeri)”, the event was attended by Group Head of Electronic Channel Operation (ECO) Bank Mandiri Siti Sekarwati, President Director of PT Jalin Pembayaran Nusantara Boyke Yurista, Director of Managed Service Business of PT Jalin Pembayaran Nusantara Fajar Adimarta, Bank Mandiri ECO from 12 regional offices, along with the Department of Managed Service of Jalin. The event consisted of introduction between Bank Mandiri and Jalin team, report presentation on Bank Mandiri ATM management and performance improvement process by Jalin, and closed with the kick off ceremony through virtual group photo session.
“We are grateful for the trust given by Bank Mandiri to Jalin to manage thousands of units of ATM SLM and are committed to continuously maintain the quality of service through the best SLAs. ATM SLM is one of our Managed Service initiatives that continues to be prepared and developed. With the support of Bank Mandiri to Jalin Regional Office, we are optimistic that this collaboration can run smoothly and able to answer the needs of customers,” said Fajar in his speech.
Jalin as a Service Aggregator Company standardizes services and systems to maintain the quality of Bank Mandiri’s ATM SLM Service Level Agreement (SLA) to the best standard, supported by affiliates of the Association of State-Owned Banks (HIMBARA) PT UG Mandiri as many as 46 branches in 12 Bank Mandiri areas. The transfer of ATM SLM management to Jalin is an important step in providing the best Managed Service for banking that is in line with stakeholder expectations, so that in the future payment services through ATMs can be better, more convenient and reliable.
Currently, Jalin manages a total of 14.882 units of ATMs SLM from 5 member banks, with 90.38% or 13.451 ATM units contributed from Bank Mandiri. These preventive and curative second-line ATM maintenance activities aims to minimize ATM damage and extend the life of ATMs. The scope of maintenance includes periodic maintenance called Preventive Maintenance (PM), reparation of ATM machines (including replacement of original spare parts) called Corrective Maintenance (CM), incidental work/special projects, training and consultation services.