Jakarta – PT Jalin Pembayaran Nusantara (Jalin) was recognized with the #BestCreativeConcept award in the Digital Content Creator category during the 2026 National Customer Day celebration, themed #ThinkCustomer, initiated by Marketing Magazine on Thursday 9 August 2026.
The recognition highlighted Jalin’s message on operational excellence and customer centricity as two core principles behind the way it serves and supports its partners.
For Jalin, operational excellence and customer centricity are closely linked. As a key enabler behind Indonesia’s payment ecosystem, Jalin combines a strong understanding of partner needs with reliable, secure, and consistent operations.
This is particularly important given Jalin’s role as a payment system infrastructure provider connecting more than 120 banks and fintech companies across Indonesia. At this scale, the quality of the partner experience depends heavily on Jalin’s ability to maintain strong and consistent operational performance.
Putu Agnia, VP Corporate Secretary of Jalin, said, “Reliable service performance is a core responsibility for us. While Jalin works behind the scenes, the quality of our services directly supports banks and fintech companies in delivering smooth and seamless transaction experiences to their customers.”
Delivering a strong partner experience means more than keeping systems up and running. It means being dependable when transaction volumes rise, responsive when needs change, and consistent in supporting partner services. While Jalin’s role may not always be visible to the public, its operational strength remains an essential part of the service chain that enables transactions to run safely and smoothly through to end users.
“Jalin may work behind the scenes, but the impact of our services extends further. By keeping our operations reliable and staying responsive to our partners’ needs, we help them deliver a better and more consistent experience to the wider community,” Putu added.
The recognition serves as a reminder for Jalin to keep raising the bar. As the company approaches its first decade, Jalin will continue to strengthen its operations, stay close to its partners, and support a payment ecosystem that is reliable, efficient, and built to serve wider customer needs.
_(1)_(1)1.webp)
_(1)_(1)1.png)
1.jpg)
