Bank Mandiri Vice President Director’s Visit: Strengthening ATM Link Operational Readiness

Jakarta – Alexandra Askandar, Vice President Director of PT Bank Mandiri (Persero) Tbk and Head of the Project Management Office (PMO) for the ATM Consolidation Acceleration Team, visited Jalin’s office on Monday (23/09). The purpose of the visit was to assess Jalin’s readiness for the phased mass deployment of ATM Link. This effort is expected to enhance synergy between state-owned enterprises (BUMN), particularly in banking services.

During the visit, Alexandra received a detailed briefing from Jalin’s team about the technical and operational aspects of the ATM migration. The presentation covered IT system upgrades, operations, and customer service mechanisms to ensure a seamless transition. Jalin’s readiness is critical to the success of this migration, as the services must run optimally for all customers of the State-Owned Banks Association (Himbara), which includes Bank Mandiri, BRI, BNI, and BTN.

Alexandra highlighted the significance of the ATM Link integration as part of the broader transformation of national banking services. “We are committed to executing the Ministry of SOEs’ mandate to strengthen synergies between state-owned companies. Collaborating with Jalin on the ATM Link integration is a strategic step that will bring substantial benefits to Himbara customers while supporting the transformation of national banking services,” said Alexandra.

The ATM Link consolidation aims not only to improve operational efficiency but also to promote more inclusive banking services. With a footprint optimization approach, Jalin ensures that ATM Link are distributed evenly across Indonesia, allowing customers to access banking services more easily in various regions, including remote areas. This initiative addresses the significant demand for cash transactions in Indonesia while maintaining operational efficiency for Himbara through integrated ATM Link management.

Jalin’s CEO, Ario Tejo Bayu Aji, reaffirmed Jalin’s commitment to supporting Himbara through this integration. “Jalin is dedicated to supporting Himbara in enhancing services and integrating ATM Link operations. We strive to ensure the convenience and accessibility of transactions, especially to meet the high demand for cash, by providing top-quality service to Himbara customers across Indonesia,” Ario stated.

Earlier, in September 2023, Jalin successfully held the Soft Launch of the ATM Link Integration and Rebranding, attended by the Minister of SOEs, Erick Thohir. This event marked a new chapter for Jalin as the operator of the largest ATM network for state-owned banks in Indonesia, further solidifying its role as a digital enabler connecting the public to financial and non-financial ecosystems, in line with its vision of “The National Digital Highway.”

Through this integration, Himbara will be able to focus more on banking service innovations, improving customer experiences. This initiative is expected to pioneer the transformation of banking services in Indonesia, while also supporting efforts to boost national financial inclusion.