Jalin’s Efforts to Accelerate Digital Financial Transformation

Jakarta, April 13, 2023- PT Jalin Pembayaran Nusantara (“Jalin”), as part of SOE Holding Danareksa, is accelerating digital transformation in its financial service system. The preparation made includes various strategic aspects, specifically improvement to operational quality as well as service and security systems, and development of reliable Human Resources (HR) to ensure Jalin’s readiness in launching a variety of new and trusted digital financial product innovations for the community.

“Currently, Jalin strives to accelerate its end-to-end capability in various strategic aspects, such as by driving the Service Level Agreement (SLA)’s fulfillment above industry standard, developing an e-channel platform to establish an integrated financial ecosystem, expanding the achieved global-standard security certification, as well as recruiting hundreds of professional HR and supporting their competency improvement so they can support Jalin’s business transformation and compete at the global scale,” said Jalin’s President Director, Ario Tejo Bayu Aji.

Ario added that the digital financial transformation carried out is part of the Company’s long-term plan to become a digital enabler that connects people with financial and non-financial ecosystems in accordance with the philosophy of ‘The National Digital Highway’. "Digitalization of banking products carried out constitutes Jalin’s strategic step to expand inclusive digital services and complement our existing switching and managed services," he explained.

He stated that the company keeps pushing for the acceleration of various digital innovations that have been developed since 2 years ago. Several digital services currently being developed by Jalin include Virtual ATM, Jalin Verifi3d, cardless withdrawal, and Jalin Payment Integrator. “Our target in the second half of 2023 is presenting new digital products, starting from the launch of Virtual ATM services in cooperation with the Association of State-owned Banks (Himbara). We hope that banking customers can enjoy the convenience of secure, convenient, and comprehensive financial services,” said Ario.

Previously, Jalin introduced the concept of Virtual ATM as part of the digital roadmap to support Jalin’s members in the banking industry, particularly Himbara, in delivering more connected and efficient management of ATM networks that facilitate convenient transactions for the community. Virtual ATM emphasizes a solution for the use of ATM technology that allows Banks to serve their customers by maintaining excellent user experience across different banks’ ATM platforms.

“Jalin, as part of Holding Danareksa, the first transformation-centric SOE in Indonesia, is ready to play an active role as a Payment System Infrastructure Provider (PIP) in establishing an inclusive digital financial ecosystem to support Indonesia’s advancement. This is in line with the spirit of ‘Menggerakkan Transformasi Korporasi, Indonesia Maju (Driving Corporate Transformation, Advanced Indonesia)’  promoted by Holding to celebrate the 25th anniversary of the Ministry of SOEs on April 13, 2023, which explored the theme of “Menggerakkan Indonesia Maju (Driving Advanced Indonesia)”.