Privacy Policy

PT Jalin Pembayaran Nusantara (“Jalin” or “We”) is committed to protecting and respecting your privacy when accessing and using our website at www.jalin.co.id (“Site”). This Privacy Policy outlines how we collect, use, and protect users’ personal data (“You”) in accordance with applicable Indonesian laws and regulations, particularly Law Number 27 of 2022 concerning Personal Data Protection (“PDP Law”).

A. Definition of Personal Data

Personal Data refers to any information concerning an identified or identifiable individual, either on its own or when combined with other information, whether directly or indirectly, through electronic or non-electronic systems.
The Personal Data we process includes the information you have provided and may provide to us.
1). Personal Data We Collect

We may collect both non-personal and personal information when you visit or interact with the Site, including:
a. Automatically Collected Information

We automatically collect certain technical data, including your Internet Protocol (IP) address, browser type and version, operating system, time and duration of visits, pages accessed, and referring sources. This information is used solely for internal analysis and service improvements and does not directly identify users.

b. Voluntarily Provided Information

We may collect information you voluntarily provide to us through forms, emails, or other means of contact, including but not limited to:

- Full name;
- Email address;
- Phone number;
- Other information considered personal data under the PDP Law

c. Cookies and Similar Technologies

We may use cookies or other tracking technologies to enhance user experience and analyze website usage patterns. You may manage your cookie preferences via your browser settings.

2) Purpose of Personal Data Collection

The collected personal data is used for the following purposes:

a. To provide relevant features, services, or content;
b. To improve and develop our services through usage analysis;
c. To communicate important information, such as service updates or policy changes;
d. To respond to user inquiries, requests, or complaints;
e. To comply with legal obligations and regulatory requirements.

3) Legal Basis for Data Collection and Processing

We process personal data based on the following legal grounds:

a. Your explicit consent;
b. Contractual obligations;
c. Legal compliance;
d. Legitimate business interests that do not override data subject rights;
e. Public interest tasks or legal authority;
f. Fulfillment of obligations in employment, service contracts, or other interactions.

4) Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required or permitted by law. After that period, the data will be deleted or anonymized in accordance with applicable legal provisions.

5) Data Security

We prioritize the confidentiality of your personal data and implement administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction. These measures include:

a. Data encryption;
b. Role-based access controls;
c. System security audits and monitoring;
d. Internal training on data protection.

B. Your Rights

In accordance with the PDP Law, you have the following rights as a data subject:

1. Right to access personal data;
2. Right to rectify inaccurate personal data;
3. Right to complete and update data;
4. Right to withdraw consent;
5. Right to delete personal data;
6. Right to restrict processing;
7. Right to object to specific processing;
8. Right to obtain or transfer a copy of your personal data.

Requests to exercise these rights may be submitted to us via the contact details below. We will respond within three (3) business days of receiving a complete request, unless otherwise stipulated by law.

C. Disclosure to Third Parties

We do not sell or rent your personal data to third parties. However, we may disclose your data to:

1) Third-party service providers (e.g., IT providers, analytics services, legal partners), subject to confidentiality agreements;
2) Government agencies or law enforcement authorities, as required by law or court orders.

D. Deletion of Personal Data

You have the right to request the deletion of your personal data. We will process such requests in accordance with Jalin’s internal Data Protection procedures.

E. Child Data Protection

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental or legal guardian consent. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us immediately.

F. Cookie Policy

In addition to the automated data collection described earlier, we utilize cookies and other tracking technologies to gain insights into user behavior, such as visit frequency and frequently accessed pages. This information allows us to tailor content and enhance the overall performance of the Site.
Cookies are small text files stored on your device that help us recognize your preferences and improve your browsing experience. You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality or appearance of certain features on the Site.

G. Acknowledgment and Consent

By accessing our Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You explicitly consent to our collection, use, disclosure, storage, transfer, or processing of your personal data in accordance with this Privacy Policy.

H. Changes to the Privacy Policy

This Policy may be updated periodically to reflect legal, technological, or service developments. Changes will be posted on this Site and take effect from the date of publication. We encourage users to review this Policy regularly.

I. Contact Us

For questions, data subject rights requests, or other inquiries related to this Privacy Policy, please contact us at: corporate@jalin.co.id

J. Other Provisions

We ensure that this Privacy Policy has been prepared and implemented in compliance with Law Number 27 of 2022 concerning Personal Data Protection and its implementing regulations.