Digital transactions has increased significantly during the Covid-19 pandemic due to changes in people’s behavior who switched to using digital services. However, behind all these increases, there are still lurking dangers, such as the practice of personal data theft.
In recent years, cases of data theft are still common in Indonesia. The losses suffered by victims are also not small if the stolen data is related to their accounts or financial services. Although there are many types and ways to steal someone’s data in this digital era, phishing and skimming techniques are the most common in Indonesia. The cause is inseparable from the unequal distribution of digital literacy in society.
What are Phishing and Skimming?
Phishing comes from the word fishing as the origin of the word, the practice of phishing is an attempt to obtain information on a person’s data by deceptive methods that lure victims to provide personal information voluntarily.
The information that becomes the target of phishing varies and depends on the goals of the perpetrators. Usually, the aims are individual information (name, age, address), account information (username and password), and financial information (credit card and account).
The victims of phishing also often provide their personal information voluntarily because the perpetrators are good at appearing as an authoritative and convincing party or institution. Be it by using a fake website or email that looks like the real thing. This simple method has succeeded in deceiving many people in Indonesia because of the unequal distribution of digital literacy.
Meanwhile, skimming is a crime with the mode of stealing the identity of customers who make transactions at ATMs by duplicating the information on the debit card and then draining the entire balance of the victim. Usually, skimmers use special tools that are not conspicuous and are attached to ATMs.
The case of skimming in Indonesia has been going on since 2009 and continues to result in many victims. It is happening because of easy access for perpetrators to commit skimming crimes on ATMs
Tips to Avoid Phishing and Skimming Practices
Digital crimes such as phishing and skimming are still common in Indonesia. Recognizing the characteristics of this crime is not an easy matter for ordinary people. Even so, it is not impossible to learn. The following are simple tips to avoid phishing and skimming practices:
Tips to avoid phishing practices
1. Get to Know the Types of Phishing
The first step to avoid phishing is to know the types of phishing that are most commonly encountered nowadays. Some of them are email phishing, web phishing, and text messaging phishing.
Email phishing: Phishing activity that attempts to trick potential victims by using email as the primary medium. Messages sent will look as if they are from the authorities or official institutions. The target can be massive, certain people (spear phishing), or specific people who have power in an organization, such as business owners, company officials, and managers (whaling).
Web phishing: Phishing activity that attempts to trick potential victims by creating a fake website. The appearance of the imitation website created by the perpetrator will also look like a copy of the official website. Potential victims can be provoked by this technique because, usually, the domain name of this fake website is similar to that of the official website.
Text message phishing: Phishing activity attempting to trick potential victims by sending text-based messages as if sent by authorities or official institutions. If phishing emails use email media, phishing text messages often use chat applications or SMS as the primary medium to reach potential victims.
2. Always update information related to phishing
In this digital era, we are not always safe from online crime because criminals will continue to develop their techniques as technology advances. Therefore, we need to follow the latest news or information related to phishing, such as user data-leaking security incidents.
Find out in a simple way how the perpetrators carry out the personal data theft. Is it by using phishing emails or other techniques? The goal is to increase self-awareness of similar techniques.
3. Always check email thoroughly
In 2020, the National Cyber Security Operations Center detected around 2549 phishing email cases in Indonesia, with the highest increase in March-May 2020. Most of the sending activities happened during working hours, with a percentage reaching 55.53 percent.
Therefore, it is necessary to check and read carefully the emails we receive. Pay attention to the email address that sent the message, not just the name of the email sender. That way, we can detect earlier if the email is fake. We also need to be vigilant if the emails received are related to changes of account information, payments, or other significant matters.
4. Don’t just click the link
Actually, even though we have become the target of phishing, we do not necessarily become victims immediately. The reason is inseparable from one of the common characteristics of phishing which often embeds a link in the message sent.
These links will generally direct potential victims to visit a fake website that asks for personal information. In addition, links in phishing messages can also redirect potential victims to download malicious programs that aim to steal personal information. So, as long as we don’t click on links in phishing messages, we won’t be victims.
Tips to avoid skimming
1. Replacing ATM/Debit cards with a magnetic stripe to chip technology
Unlike phishing, which focuses more on using digital services such as email and websites, skimming is usually physical. The practice of skimming tries to steal the personal data of bank customers by duplicating the information contained on the magnetic stripe of the ATM/Debit card.
Therefore, the most effective way to avoid skimming is to replace the ATM/Debit card used. Switch from ATM/Debit cards with magnetic tape technology to ATM/Debit cards equipped with chips. This ATM/Debit card replacement is carried out in accordance with Bank Indonesia policy as stated in BI Circular Number 17/52/DKSP concerning the implementation of the National Standard for Chip Technology and the Use of a Six-Digit Online Personal Identification Number (PIN) for ATM Cards and/or Debit Cards issued in Indonesia.
2. Change the PIN code periodically
Ensuring the confidentiality of the PIN code is a customer’s main priority and obligation when transacting using a card. Not only when transacting at EDC machines but also when transacting at ATMs.
The most effective way to keep your PIN code secret is to change it regularly. That way, skimming actors may not necessarily be able to drain the balance in our account because the change in the PIN code has been done.
3. Transact at a trusted ATM
The practice of skimming usually uses a particular tool attached to ATMs. Generally, the target ATMs are ATMs located in quiet places. Therefore, if you want to avoid skimming practices, try to always transact at ATMs that are widely used by many people and trusted. For example, ATMs with the logo of state-owned banks located near bank buildings or in a minimarket.
Protecting Personal Data Requires Basic Knowledge
It is undeniable that skimming and phishing practices in this digital era are still prevalent in Indonesia. Unequal digital literacy in society is one of the potent factors for the proliferation of this digital crime. Whereas the growth of the digital economy in Indonesia is currently rising rapidly.
Identity thieves also often attack when we’re not vigilant, so it’s important not to underestimate the security of your data. Indeed, the authorities such as banks have a responsibility to protect the data of their users. However, it is not an excuse for users or customers to remain silent and feel safe with the protection that has been provided.
If we seek to protect our personal information and identity, this will make ourselves a more difficult target for data thieves. Even better, it is possible to stop them from continuing to steal our personal information and data.
When we are more diligent in monitoring balances, protecting devices and accounts by changing passwords regularly, recognizing phishing and other fraud characters, and keeping documents out of the wrong hands, we will be able to carry out our activities more calmly knowing that our personal information is more secure.
Indonesia has a homecoming tradition when Eid arrives. After gathering with family, often relatives who are already working distribute the holiday allowance or THR to their relatives. Unfortunately, this tradition can no longer be done because the government has prohibited Eid homecoming activities to prevent the spread of the COVID-19 virus. However, sharing the THR in this digital era can be done without hassle, so you don’t need to worry.
Technological advances have brought us to a digital era that makes everyday life easier. Many sectors were disrupted but also open up new opportunities that had never been explored. The payment sector cannot be separated from the current technological disruption. Now, we can make transactions anytime and anywhere, including in terms of distributing THR to families.
Sharing the THR in the Digital Era Without Hassle
In today’s digital era, the financial sector has been disrupted a lot. Many new financial technology services are popping up here and there without stopping. Payment methods are one of the financial sectors that are most affected by this technology disruption.
Now, we can make payments easily without having to meet face to face. It is certainly practical when the COVID-19 pandemic is still ongoing because it reduces social interactions and the potential for spreading the virus. In addition, we also take advantage of this to share the THR with families when we cannot meet directly. The following is a summary of tips for sharing Eid’s THR without the hassle for families in the digital era:
1. Send THR by transfer via ATM LINK
There are many ways to share THR in this digital era, one of the easiest ways you can try is to transfer THR via ATM LINK that spread throughout Indonesia. By using ATM LINK, transactions to the State-Owned Bank Association (HIMBARA) which are Bank BTN, BNI, Bank Mandiri dan BANK BRI can be done easier and more affordable. ATM LINK also facilitates people to transfer to other banks in Indonesia.
2. Send THR via Mobile Banking
Apart from using ATMs, sharing the THR with the family is within our grasp just by using the mobile banking application. With the mobile banking application, distributing THR to families can be done without ever needed to leave the house. The only thing that needs consideration is a stable internet connection so that the mobile banking application can make transactions without a hitch.
3. Send THR through QRIS
Another way to share THR in the digital era that can be done easily is by transferring THR via scanning a QRIS code. This method is somewhat easier to do than others because you only need to ask your relatives who will receive the THR to send their QRIS code image. In addition, another thing that you need to pay attention to is a stable internet connection.
There are Many Ways to Share the Joy of Eid al-Fitr
The rapid development of technology has opened many doors to new opportunities to do things effortlessly. One of those who enjoy this benefit is the financial sector. Now, many services can facilitate us to transfer a certain amount of money without the need to have a bank account and face-to-face meeting.
Apart from being practical and easy, the imposition of cheaper per transaction fees also makes digital transactions the right choice for those of you who want to keep sharing the joys of Eid by distributing THR, even while you cannot go anywhere.
Let us establish friendship together on Eid Al-Fitr while remaining disciplined in implementing health protocols. Eventough the distance is far apart, but the heart must remain close on the feast day because there are now many services that can be used to stay in touch.
Harbolnas Ramadan 2021 has arrived. This year, Harbolnas in the holy month of Ramadan is held simultaneously in several Indonesian marketplaces on D-10 and D-5 ahead of Eid Al-Fitr, and the government will provide full support for domestic-made products. However, even though there are many attractive discounts or promotions, transaction security must still be considered.
What is Harbolnas?
Harbolnas stands for Hari Belanja Online Nasional or National Online Shopping Day in English. It is a celebration that was first sparked in 2012 when e-commerce platforms in Indonesia began to get attention from the public. The carried spirit is to encourage and educate the Indonesian people about the ease of shopping online.
The Harbolnas celebration is inspired by the online shopping celebrations of Cyber Monday and Black Friday, which are commonly celebrated in America, Canada, England, Germany, and Japan. The pioneers in Indonesia were several large e-commerce sites such as Lazada, Zalora, BerryBenka, PinkEmma, Bilna, Traveloka, Luxola, and several other e-commerce sites.
After the success of the first Harbolnas, entitled 12.12.12, Harbolnas was held again on December 12 in 2013, 2014, 2015, 2016, until now. That is why Harbolnas is also known as 1212 because it is always held on December 12. However, along the way, Harbolnas continues to develop. Now, people can also experience online shopping celebrations in the month of Ramadan ahead of the Eid Al-Fitr.
Tips for Safe Transactions at Harbolnas Ramadan 2021
The National Online Shopping Day that takes advantage of the momentum of Ramadan for the first time was held back in 2016. At that time, 32 e-commerce players in Indonesia were committed to involved in the event. In its first year, a subsidiary of PT. Pos Indonesia, PT. Pos Logistik Indonesia also participates in facilitating last-mile delivery services.
In 2021, Harbolnas in the month of Ramadan will be held again and get full support from the government to encourage the purchase of domestically made products. This year’s Harbolnas Ramadan will be held on D-10 and D-5 before the Eid Al-Fitr.
Nevertheless, people should not be taken for granted about the promotions on the e-commerce platform. It is common knowledge that there are irresponsible people who take advantage of the Harbolnas moment to get more benefits. To avoid these people, we have summarized some tips that can be tried.
Here are four tips for safe transactions at Harbolnas Ramadan:
Make sure to check the seller’s reputation
If we already know the reputation of sellers in e-commerce, online shopping can certainly be convenient and safe. So, before making a purchase transaction, first, make sure the reputation of the seller of the store visited. Some of the ways that can be done are:
First, take a look at the seller’s badge. If a seller has an official store badge or star seller badge from the e-commerce platform, it means they are a trusted seller because they are verified.
Second, look at the stars or ratings of the sold items. If most of them have a rating of four stars or higher, it means that the goods in the shop are of good quality and are well packaged.
Third, pay attention to reviews from previous buyers. If most buyers give good reviews, it means that the service from the store is very trustworthy.
In addition, it is common for previous buyers to leave more real product photos without editing, which allows us to estimate the shape and size of the item you want to buy.
Don’t Provide Personal Information.
Personal information in the digital age has much more value than before. So, don’t ever be tempted to get attractive prices by providing personal information such as bank accounts, social security, ID card numbers, driver’s licenses, or something more private. It is because this kind of information could be misused.
A trusted online store will never ask a buyer for more information than is necessary to make a sale. In general, when completing a payment, some info is requested, such as a shipping address, telephone number, and email address.
Transaction via Trusted Payment Methods
Compared to 10 years ago, the payment methods available to pay off online shopping bills today are much more diverse. So, make sure to transact through a trusted payment method. Avoid making transactions directly to the seller’s account number, especially if the seller has an unclear reputation.
Here are some trusted payment methods for buying and selling online:
Transfer between banks is still one of the favorite payment methods for online shopping transactions in Indonesia. There are also various ways to pay off your shopping bills. You can pay via mobile banking or transfers via ATMs such as ATM LINK spread throughout Indonesia.
According to Shopback’s report, 65 percent of respondents mentioned that digital wallets are their favorite payment method for paying off online shopping bills. Apart from making cuts or transfers, one of the safest ways to pay via digital wallets is by using the QR code scanning method supported by the QRIS system.
QRIS (Quick Response Code Indonesian Standard) is a national QR code standard to facilitate digital payments through server-based electronic money applications, digital wallets, or mobile banking.
Avoid Excessive Discounts
Lastly, avoid an excessive discount offer. Buying an item at a lower price from its original offering is questionable because it might be not the original product. So, to avoid things that are not desirable, double-check the seller’s reputation and previous buyer reviews.
If the reputation is convincing, but there are no reviews, contact the seller via the available communication media to confirm. Ask again about the guarantee, the procedure to return the item, and how the repayment. If there are signs such as an out-of-stock product claim and not restocked or the seller asks for personal information, it is better to cancel the transaction.
The e-commerce sector is one of the fastest-growing digital sectors in Indonesia. It was able to disrupt many other industrial sectors. Start from logistics, payment, and MSMEs.
The growth of e-commerce has also not escaped from the government’s attention as an option to encourage the development of local products. This concrete form of support for domestic products by the government manifested through the Bangga Buatan Indonesia (BBI) program launched in 2020. One of the goals to be achieved from this BBI program is to support Indonesian MSMEs to connect with digital ecosystems such as e-commerce.
The convenience offered by e-commerce services is one of the reasons why people nowadays prefer online transactions. Especially in the current uncertain situation due to the Covid-19 pandemic, which requires us to limit social interactions. E-commerce seems to be a solution amid this uncertainty.
However, with all the conveniences offered, buyers must also be smart in conducting online shopping transactions through e-commerce services. Even though it is much better now, there will always be people who try to take advantage of various momentum to get personal gain.
Hopefully, with these simple tips, people can be wiser in doing digital transactions and not be easily tempted by cheap promotions from irresponsible sellers. So, the Harbolnas Ramadan 2021 moment can run more smoothly, and ultimately can have a positive impact on the growth of Indonesia’s digital economy.
Contactless digital transactions are a necessity amid rapid technological advances that continue to open new opportunities in business. In Indonesia, the QR code payment method has become increasingly popular and has accelerated since the start of the pandemic. As of January 1, 2020, the implementation of QRIS as a national QR code standard instructed by Bank Indonesia (BI) as the regulator. Thus has a positive impact on society in the availability of payment alternatives that are fast, easy, cheap, safe, and reliable.
The Purpose of QRIS
QRIS (Quick Response Code Indonesian Standard) is a national QR code standard to facilitate digital payments through server-based electronic money applications, digital wallets, or mobile banking. It’s a breakthrough in digital-based non-cash transactions from Bank Indonesia (BI) and the Indonesian Payment System Association (ASPI).
The main objective of QRIS is to create a payment system that is easier for the public and can be monitored by regulators from one door. It is to create a payment system that is efficient, effective and refers to the main principles of a payment system policy that is Cepat, Mudah, Murah, Aman, and Handal (CEMUMUAH) and has a starting point in the hygienic aspects of transactions.
The Benefit of QRIS Payment Method
The presence of the QRIS payment method in the community will also facilitate cashless transactions between customers and business owners. Using QRIS, business owners only need to provide one QR code, and customers can pay through any supported application. It’s inseparable from the cross-platform advantages of QRIS.
5 advantages of QRIS Payment Methods:
1. Speed Up Transaction
QRIS cashless payments are fast and practical. Customers don’t have to bother carrying cash, and business owners don’t have to look for a change. Just scan the QR code through the supported application, enter the payment amount, and complete the payment. Transactions can be completed quickly as long as there is an internet connection.
2. Simplify the Transaction
The presence of QRIS also makes transactions easier for business owners Because they don’t need to register as a merchant in every available digital wallet services, since there are at least 38 officially licensed digital wallet services in Indonesia.. With QRIS, business owners only need to register once and receive payments from various supported banks or digital wallets. In addition, every transaction was recorded, making it easier to control finances.
3. More Affordable
Currently, BI is still extending the policy of free of non-cash transaction fees through the QRIS payment channel for micro-businesses that are charged to stores (Merchant Discount Rate / MDR). Last year, BI set a maximum transaction fee of 0.7 percent for QRIS, which will be borne by partners or merchants. The numbers can also be smaller if the payment transaction falls into a specific category. When compared with Total nominal transaction, this figure is obviously small. On the other hand, the buyer is not going to get charged for anything.
Merchant categories that are in the regular transaction type and subject to a maximum MDR transaction fee of 0.7 percent are Small Business (UKE), Medium Business (UME), and Large Business (UBE). As for the Micro Business category (UMI), MDR will not be charged until the end of 2021.
For merchants in a specific type of transaction, the MDR fee will be lower. For example, education (0.6%) and gas stations or Public Service Obligation (0.4%). Meanwhile, non-profit transactions such as social assistance, Government to People, and People to Government will not be charged a dime for MDR.
4. Guaranteed Safe
Payment with QRIS is also guaranteed safe because the payment principle by scanning a QR code is similar to transferring balances between accounts. Every transaction usually requires a PIN or code for approval. If there are any unusual transactions, they can report them to the service provider because everything is online and recorded. On the other hand, the QRIS payment method also minimizes the circulation of counterfeit money in the community.
Using the QRIS payment method, the business owner can check the transaction history periodically because all transactions are processed and recorded automatically. That way, business owners can monitor, analyze, and determine future business financial strategies.
The presence of QRIS in the community is the answer from regulators to provide better access to digital transactions. With QRIS, business owners only need to have one QR code, and customers can use any application that supports payment transactions using QR codes. The development of technology is unstoppable. What we can do is adapt so that we can use technology to make everyday life easier.
Gender equality and diversity in the workplace are goals that continuously strived to achieve around the world, including in Indonesia. However, realizing this goal cannot just be done in one night. Many parties must play an active and involved role to create a healthy and friendly work culture for all parties in the company.
Gender equality in the working world itself is one form of implementation of equal opportunity in the workplace, where every individual gets the same job opportunities, careers, self-development, and treatment regardless of differences in ethnicity, race, religion or class, including gender.
According to research from Accenture (2018), equality in the work environment can be the key to drive innovation. Meanwhile, the Grant Thornton International report entitled “Women in Business 2018” stated that the company’s business can improve significantly with the presence of at least one woman in a senior management position.
It is reflected in the women leaders in Indonesia who made positive impacts on the company or community. Some of them are the Minister of Finance Sri Mulyani and the former Surabaya Mayor, who is currently serves as the Minister of Social Affairs Tri Rismaharini.
While within the Danareksa Group, women also occupy many strategic positions, namely the Director of Financial & Business Support PT Jalin Pembayaran Nusantara A. Pawitra Indriati, President Director of PT BRI Danareksa Sekuritas Friderica Widyasari, Director of PT Danareksa Investment Management Egi Indrawati, and Corporate Secretary of PT Danareksa (Persero) Putu Dewika Angganingrum.
Achieving gender equality in the workplace needs an active role from all parties. It can start with a strong leadership team that can openly set, share and measure equality targets. Create unbiased policies and practices in attracting and retaining people that are family-friendly and supportive for all genders. Build a work environment that trusts the employees, respects individuals, offers the freedom to be creative and to train and work flexibly.
Corporate Culture Plays A Vital Role in Creating Gender Equality in the Workplace
Corporate culture is a foundation. It contains norms, values, how employees work, and habits that will ultimately lead to the quality of organizational performance. If companies want to build a corporate culture that can create better gender equality for women to be able to develop and be creative, companies need to have an inclusive and diversity strategy. The strategy also must align with the company’s overall business plan as it will form a foundation for leaders to take action and drive progress.
Creating a culture of equality in the work environment must start from the top, the leader. Company leaders must establish base principles and philosophies in human resource management, where each individual is unique with all individual attributes, including gender. Furthermore, companies need to create a healthy work environment that respects individuals and offers freedom of creation. These basic principles and philosophies need to be put into action through several workplace policies, practices, and programs that must be created and supported to boost progress for all.
In Indonesia, steps to achieve gender equality in the work environment have started from the body of State-Owned Enterprises (BUMN). BUMN Minister Erick Thohir, on various occasions, has repeatedly emphasized his hope that BUMN can achieve the target of 15 percent female leadership in the Board of Directors (BOD) by 2021 and 20 percent by 2023. The BUMN Srikandi Community was also established to provide a forum for women to work in BUMN so they can support each other, build personal and professional capability, and build awareness of all parties regarding competency-based career development and employee performance without any difference in opportunity due to gender.
PT Jalin Payment Nusantara (Jalin), which is part of BUMN with shares owned by Danareksa Group and Telkom Group, tries to answer the challenge of creating a healthy corporate culture and supporting this equality through three main values summarized in the JalinID culture, namely BISA, SINERGI, and TANGGUH. These three main values of Jalin are formed by referring to the values of Amanah, Kompeten, Harmonis, Loyal, Adaptif, and Kolaboratif (AKHLAK) BUMN to ensure harmony with the BUMN culture.
BISA represents a commitment to give more than the best by upholding integrity and professionalism at work. SINERGI represents the value of respecting others, creating and maintaining a harmonious work environment, and prioritizing teamwork. Meanwhile, TANGGUH represents passion and enthusiasm in a dynamic and balanced work environment.
Jalin is a national switching company with its Link service that has a nationwide network across Indonesia. Jalin always maintains employees work comfort by creating a work environment that ensures equality and equal opportunities for both male and female employees. Employees have equal career opportunities at the Company, including holding important positions for high-performing employees.
It is reflected in the job opportunities that women can get at Jalin. Every year, the number of female employees at Jalin continues to increase. In 2019, there were 35 female employees at Jalin. However, this number increased to 40 people in 2020. Women also get the same opportunities as men in strategic positions as long as they have the required competencies and abilities. In 2020, there were at least six women holding Unit Head positions and four women holding Vice President / Dept. Head position.
In addition, employee competency development programs are also carried out based on organizational needs regardless of the ethnic, religious, or gender aspects of the training participants. It can be seen from the fairly even composition of competency development participants for the last three years at Jalin. In 2020 alone, at least 198 technical skill training participants from a total of 496 training are female employees. Meanwhile, the soft skills training was mostly attended by women, namely 13 participants from a total of 22 training participants. This figure shows the great enthusiasm of female employees to always take an active role in increasing competitive value and building better competencies at work.
Building gender equality in the workplace does not come without challenges. The Minister of Manpower of the Republic of Indonesia, Ida Fauziyah, stated in the Women Lead Forum 2021 event that the obstacles faced by women workers were partly caused by double burdens, sexism, stereotypes in society, gender-based discrimination, and sexual harassment. For this reason, a good corporate culture and a national movement of non-discrimination in the workplace are the first steps that each company needs to take to ensure equality practices are well implemented.
In the end, gender equality is a goal that many companies around the world want to achieve, including Jalin. Achieving gender equality cannot be seen only from the number of women in a company. However, we must look from a broader perspective about the opportunities, the rights that are obtained, and the absence of bias in making decisions. Although realizing this is still a big challenge, but with the support of the Government and good corporate advocacy in promoting equality in the workplace, it is hoped that we can create a work environment that is friendly to women. Because, when women rise, companies will also rise up.
A total of 9.862 units of Bank Mandiri ATMs Second Level Maintenance (SLM) are officially managed by PT Jalin Pembayaran Nusantara (Jalin), marked by the online event “Kick Off of Bank Mandiri ATM SLM Transfer of Management”, Wednesday (31/3). The additional 8.425 ATM units, from the original of 1.437 units, is planned to start rolling out as of April 1, 2021 and spread across 12 Bank Mandiri areas throughout Indonesia. This synergy between Bank Mandiri and Jalin can ensure optimal Automated Teller Machines (ATM) services for customers through regular maintenance and machines repairment.
Carrying the theme of “Weave Synergy to Serve the Nation (Jalin Bersinergi untuk Melayani Negeri)”, the event was attended by Group Head of Electronic Channel Operation (ECO) Bank Mandiri Siti Sekarwati, President Director of PT Jalin Pembayaran Nusantara Boyke Yurista, Director of Managed Service Business of PT Jalin Pembayaran Nusantara Fajar Adimarta, Bank Mandiri ECO from 12 regional offices, along with the Department of Managed Service of Jalin. The event consisted of introduction between Bank Mandiri and Jalin team, report presentation on Bank Mandiri ATM management and performance improvement process by Jalin, and closed with the kick off ceremony through virtual group photo session.
“We are grateful for the trust given by Bank Mandiri to Jalin to manage thousands of units of ATM SLM and are committed to continuously maintain the quality of service through the best SLAs. ATM SLM is one of our Managed Service initiatives that continues to be prepared and developed. With the support of Bank Mandiri to Jalin Regional Office, we are optimistic that this collaboration can run smoothly and able to answer the needs of customers,” said Fajar in his speech.
Jalin as a Service Aggregator Company standardizes services and systems to maintain the quality of Bank Mandiri’s ATM SLM Service Level Agreement (SLA) to the best standard, supported by affiliates of the Association of State-Owned Banks (HIMBARA) PT UG Mandiri as many as 46 branches in 12 Bank Mandiri areas. The transfer of ATM SLM management to Jalin is an important step in providing the best Managed Service for banking that is in line with stakeholder expectations, so that in the future payment services through ATMs can be better, more convenient and reliable.
Currently, Jalin manages a total of 14.882 units of ATMs SLM from 5 member banks, with 90.38% or 13.451 ATM units contributed from Bank Mandiri. These preventive and curative second-line ATM maintenance activities aims to minimize ATM damage and extend the life of ATMs. The scope of maintenance includes periodic maintenance called Preventive Maintenance (PM), reparation of ATM machines (including replacement of original spare parts) called Corrective Maintenance (CM), incidental work/special projects, training and consultation services.