Jakarta, Indonesia – As part of the milestone to expand the reach of BTN customers and provide convenience in transacting through the ATM platform, PT Bank Tabungan Negara (Persero) Tbk. (BTN) and PT Jalin Pembayaran Nusantara (Jalin) held a Kick-Off Ceremony Roll Out Virtual ATM. This event takes place concurrently with the award presentation for Jalin members at the Jalin CX Summit 2022 events on Saturday (26/03), creating momentum to agree on a timeline for the roll-out implementation that will be carried out with both parties.
Jalin introduced the concept of Virtual ATM as one of the digital roadmaps to assist banking members, particularly the State-Owned Banks Association (Himbara), in presenting ATM network management that is more widely connected, efficient, and convenient in transacting with the public.
CEO of Jalin Boyke Yurista, revealed that virtual ATM is not a term used to replace the role of existing machines, but rather emphasizes solutions for using ATM technology that allows the bank to serve customers while maintaining the user experience even if they are on different Bank ATM platforms. “This ATM menu virtualization technology also allows for healthy competition among members by enriching features through sharing platforms on ATMs and will be gradually implemented in CDM and CRM machines,” Boyke said.
According to Bank Indonesia (BI) data, the recorded value of currency circulation reached Rp796.1 trillion until February 2022. This value was added to the activity of the community’s need for money during the end-of-month long weekend momentum. Because the community requires the use of money that is still growing, Automated Teller Machines (ATM) services must be developed further. “The need to use cash is still high in society today, which is our reference for developing BTN ATM systems and services that will later apply the latest technology and security standards to accommodate the needs of people who want to transact both in cash and non-cash,” Boyke said.
Andi Nirwoto, the Director of IT and Digital at Bank BTN, expressed a similar sentiment. Customers of the company will find it easier to use the ATMs managed by Jalin if the display is personalized in accordance with Bank BTN standards. “We make sure that the screen is familiar and concise so that customers can easily use Jalin-managed ATMs,” Andi explained.
Andi went on to say that this collaboration is also in line with the company’s efforts to develop services in Bank BTN’s digital ecosystem. Until now, Bank BTN has been recorded as having mobile banking services, internet banking, www.btnproperti.co.id, www.rumahmurahbtn.co.id, and smart home applications.
BTN is the first member to use Jalin’s Virtual ATM module, which is available to all members. Jalin’s end-to-end management services will undoubtedly provide value for process efficiency, allowing members to focus on developing services in other business sectors that impact customer transaction convenience. “This kickoff is expected to be a sign and commitment for both parties in realizing our big step toward making Jalin the National Digital Highway that connects the larger community with financial and non-financial ecosystems,” Boyke concluded.